Privacy Policy

Last updated: 1 June 2026

lunar-traction ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lunar-traction.com or engage our ecological consultancy services.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit an enquiry through our website contact form
• Request a quotation for our services
• Enter into a contract for ecological consultancy work
• Subscribe to our newsletter or updates
• Communicate with us via email or telephone

The personal information we collect may include your name, email address, telephone number, company name, job title, project details, and any other information you choose to provide.

2. Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

This information is collected through cookies and similar tracking technologies. Please refer to our Cookies Policy for more details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer support
• Prepare quotations and proposals for our services
• Deliver ecological consultancy services you have engaged
• Send administrative information such as project updates and invoices
• Improve our website and services based on usage patterns
• Comply with legal obligations and professional requirements

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contract: Where processing is necessary for the performance of a contract with you
• Legal Obligation: Where processing is necessary for compliance with our legal obligations
• Legitimate Interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Professional service providers who assist in delivering our services (e.g., sub-consultants, laboratory services)
• Regulatory bodies where required by law or professional standards
• Planning authorities and other statutory consultees where necessary for your project
• IT service providers who support our website and business systems

All third parties with whom we share data are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For ecological consultancy projects, we typically retain project records for a minimum of six years following project completion, or longer where required for ongoing monitoring commitments or legal purposes.

7. Your Rights

Under data protection legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate personal data
• Request erasure of your personal data in certain circumstances
• Object to processing of your personal data
• Request restriction of processing of your personal data
• Request transfer of your personal data to another party
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your personal data is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: [email protected]
Address: Willow House, 14 Meadow Lane, Witney, Oxfordshire OX28 4BN

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. The ICO can be contacted at ico.org.uk or by telephone on 0303 123 1113.